Trust & Safety

1 · Student verification

Every student is screened before they can start hosting calls, and re-checked every term.

• School .edu email
• Video selfie + ID check (via Stripe Identity)
• Enrollment re-check

2 · Recording & consent

We don’t record calls. Nothing is captured, stored, or transcribed, and we will never train AI on your call audio — candid conversations need privacy; that’s the product. If we ever introduce optional recording to build anonymous, aggregate research, everyone on the call has to opt in first, and nothing will ever be traceable to you or your student. We’ll ask you plainly when you book — not in fine print.

3 · Refunds & cancellation

• 24+ hours before. Cancel free, no charge.
• Within 24 hours. You’re charged in full. We reserve the right to make exceptions for genuine emergencies. If that applies to you, email hello@candidcampus.io.
• Call didn’t connect. If the student doesn’t show up, or a technical failure does not allow the call to happen, you are not charged and can rebook right away. If you never join, that counts as a late cancellation.
• Call wasn’t a fit. If the call didn’t go well, email us at hello@candidcampus.io and we’ll make it right.

4 · Payments & payouts

When you book, your card is authorized. You’re charged after your call happens, or if you cancel within 24 hours (see Refunds above). If the student declines, the call doesn’t connect, or you cancel 24+ hours ahead, the hold is released and nothing is collected. For a call booked far in advance, we may re-confirm that hold on your card a couple of days before the call (a bank authorization only lasts about a week). Candid Campussets the price, and the student earns a set amount for their time; our platform fee funds verification, the call bridge, payments, and support. Students are paid out after the call on Stripe’s standard schedule. A student’s first payout can take a few extra days while Stripe verifies their account.

5 · Calls involving minors

Every host is identity-verified before they can take a single call (see §1). When a call includes a high schooler, a parent or guardian consents first — at checkout when they book the call themselves, or as a one-time approval from their account that lets their teen book and pay for their own solo calls. Calls are voice-only and run over a relay line, so no phone numbers or contact details are ever exchanged.

• You’re in control of who’s present. When you book a call that includes your child, you record consent at checkout and can join the call yourself anytime. Your child can join from their own phone, and on calls where they choose to be present, the call won’t begin until they join. They can release the hold anytime with “Go ahead without me.”
• Verified hosts. A confirmed school .edu email and a one-time government-ID match (Stripe Identity), re-checked every term (see §1).
• Parent or guardian consent comes first, always. Booking a call that includes your child captures consent at checkout. A teen booking a call for themselves needs a one-time approval from their parent or guardian before their first booking — until then, their own login is limited to browsing and building a shortlist.

6 · Reporting a bad call

After every call, the rating sheet has a “Report a problem” option that opens a private form, not a public review.

We aim to review reports within one business day. If we confirm that there was a material problem, we will make it right. If we determine that the student host was at fault, we escalate them through a strike system (described below). A genuine emergency or no-fault issue is resolved without a strike. You can also reach us anytime at hello@candidcampus.io.

7 · Off-platform contact

Students aren’t allowed to share or solicit personal contact info during a call. Phone numbers stay private (the bridge call uses a relay number on both ends), and contact stays on Candid Campus: the prep questions you add when booking, the relay call itself, and the post-call report. Off-platform contact strips our ability to enforce our safety, privacy, and booking integrity policies, so we take it seriously.

If a student asks you to text, email, or DM them off the platform, screenshot it and report via the link above. We’ll handle it; you’ll be refunded if it affected your call.

8 · Strike system

When a student receives a substantiated report, the platform issues a strike.

• Strike 1. A formal warning, with a reminder of the conduct expectations on Candid Campus.
• Strike 2. The host is permanently removed from the platform.

Any single severe report (harassment, doxxing, off-platform contact with a minor) is grounds for immediate removal regardless of strike count.

9 · Privacy & data

We collect what we need to run the call and nothing more: your name, email, phone (for bridging), payment method, and the questions you choose to share with the student. We don’t sell your data; we don’t show your profile to anyone other than the student you booked.

You can delete your account from Account › Privacy; deletion removes your reviews, notes, threads, and booking history within 30 days. To request a copy of your data, email hello@candidcampus.io.