Terms of Service

1 · Who we are

Candid Campus is operated by Candid Campus LLC. We run a platform that connects families with verified current college students for paid, informational calls about campus life. Candid Campus is independent and not affiliated with, endorsed by, or sponsored by any university. Student hosts speak only for themselves.

2 · Accounts & eligibility

You must be 18 or older to create a full account, which enables you to book a call and pay. A minor (under 18) may take part only when a parent or guardian books the call and consents on their behalf, and may create an account to browse and build a shortlist. Booking, payment, and consent stay with the parent. Student hosts must be currently enrolled, and verify a school-issued .edu email and a government ID. Hosts are paid for calls as self-employment income: to enroll in payouts, a host must be legally authorized to receive self-employment income in the United States (as a U.S. citizen, permanent resident, or under other work authorization) and attests to this during onboarding. Many student-visa holders (for example, students on an F-1 visa) are not authorized to receive this kind of income while enrolled, and receiving it can jeopardize their visa status — this requirement exists to protect them. You are responsible for keeping your sign-in secure and for activity under your account.

3 · Bookings, payments & refunds

The price shown at booking is the price you pay, plus tax where applicable. No surprise add-ons. Payments are processed by Stripe. Candid Campus sets the price for each call and the student keeps a set amount for their time; our platform fee funds verification, the call bridge, payments, and support.

Cancellations and refunds follow the schedule in our Trust & Safety policy, which is part of these terms. In short: cancel 24+ hours ahead for a full refund; if the student no-shows or a technical issue means the call never connects, you’re refunded in full. If your side doesn’t join a call the student showed up for, it’s charged as a late cancellation (reviewable for genuine emergencies). If a call didn’t go well, tell us as soon as possible, and we will make it right.

4 · Acceptable use & conduct

Keep contact and payment on the platform. You agree not to solicit or share personal contact details to move a relationship off Candid Campus, not to harass, threaten, or discriminate against anyone, and not to misuse, scrape, or disrupt the service. Student hosts are held to the same standard and to a strike system; serious violations end access immediately.

5 · The conversations

Calls are voice-only, run over a relay line so phone numbers stay private, and are never recorded. Conversations reflect personal opinions and lived experience. They are informational onlyand are not admissions, financial, legal, or professional advice, and not a prediction or guarantee of any admission, scholarship, or outcome.

6 · Disclaimers & limitation of liability

The service is provided “as is.” To the fullest extent permitted by law, Candid Campus LLCdisclaims implied warranties and is not liable for indirect or consequential damages; where liability can’t be excluded, it is limited to the amount you paid for the call at issue. Nothing here limits rights that can’t be waived under applicable law.

7 · Suspension & termination

You can delete your account anytime from Account › Privacy; any open calls are released or refunded first. We may suspend or remove an account for a violation of these terms or the Trust & Safety policy, or to protect the community.

8 · Changes & contact

We may update these terms; if a change is material we’ll give notice and update the date above. Continued use after a change means you accept it. These terms are governed by the laws of the Commonwealth of Virginia. Questions? Email hello@candidcampus.io.