Frequently asked questions

What is Candid Campus?

A platform where you can book private voice calls with real college students and have candid, personalized conversations so you can make better college decisions.

Who are the students?

Real college students. Each one applies to host, and we verify them before they can take a single call.

How are students verified?

Every student confirms a school .edu email and passes a government ID and selfie check through Stripe Identity. We re-check enrollment every term. The full policy is on our Trust & Safety page.

How much does a call cost?

Pricing is set by Candid Campus and depends on the call length. We offer 15, 30, 45, and 60-minute calls, and some students in our elite tier cost more. You see the exact price before you book.

What if I need to cancel?

Cancel 24 hours or more before the call and you pay nothing. Inside 24 hours you’re charged in full, though we can make an exception for a genuine emergency. If the student doesn’t show up, or a technical failure keeps the call from happening, you’re not charged and can rebook right away. The full policy is on our Trust & Safety page.

What if the call doesn’t go well?

Tell us about your experience and we will make it right.

Is this safe for my kid?

Yes. Every student is identity-verified before they can take a single call. Calls are voice-only and run over a relay line, so phone numbers and contact details are never shared. When a call includes your child, you book it, you consent at checkout, and you can join the call yourself anytime. The full policy is on our Trust & Safety page.

Are calls private?

Yes. We bridge all calls securely through our platform, powered by Twilio, so real phone numbers are never shared.